This IDC Market Perspective discusses the declining business legacy voice market, the process some countries have been through, and the objectives other countries are looking to achieve in the next few years. It also explores options providers can take to maximize the migrations for legacy customers and to avoid the drawbacks of some companies being left behind."There has been talk of the end of legacy voice services for a long time, but the next five years will bring us very close to that point for Western Europe. Voice is a core part of modern working and legacy businesses need help to understand the critical need to move away from these older solutions. These businesses also need help in finding the right replacement solutions that fit their business outcomes and are reliable, secure, and scalable," said Graham Fruin, senior research analyst, IDC Europe.
Executive Snapshot
New Market Developments and Dynamics
Germany
Norway
Advice for the Technology Provider
Highlight the Long-Term Technology Deficits of Retaining Legacy Services
Choose Solutions that Require the Least Disruption
Ensure that Replacement Solutions Are Secure, Scalable, and Flexible