Moving Agentic Workflows into Work
This IDC Perspective delves into agentic workflows, which promise to revolutionize work by automating knowledge work and decision-making processes. These AI-driven technologies enable organizations to enhance productivity and foster innovation across various domains. However, successful implementation requires careful identification of high-value use cases to avoid marginal improvements in low-impact areas. CIOs must develop comprehensive AI strategies, establish governance frameworks, and empower employees to create AI solutions. By focusing on project-oriented and creative tasks, enterprises can maximize the potential of agentic workflows while addressing challenges in security, coordination, and employee engagement."Agentic workflows promise to transform knowledge work, but organizations must focus on high-value applications," according to Maureen Fleming, program vice president for Worldwide Intelligent Process Automation. "Empower employees, invest wisely, and balance innovation with security to maximize agentic workflow's potential."
Executive Snapshot
Situation Overview
Evolving from a Workflow to an Agentic Workflow
Human Workflow
Human-to-LLM Interactive Workflow
Building an AI Agent
Building Agentic Workflows
Platform Considerations for Agentic Workflows
Initial Planning and Reflection
Integration of Initial Planning with Natural Language Development
AI Agent Development
Agentic Workflow Development
Use of Agentic Workflows in the Enterprise
Challenges of Agentic Workflow
Risk of Marginal Improvement on Low-Value Use Case
Risk of Failing to Identify the Use Cases That Drive Value
Advice for the Technology Buyer
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Related Research
Synopsis
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