Managed Multicloud Services: Industry Benchmarks and Investment Directions

Managed Multicloud Services: Industry Benchmarks and Investment Directions

This IDC Market Perspective provides insight into key industry benchmark metrics for managed SPs that compete in the managed multicloud services marketplace. Managed SPs can utilize these metrics to assess how well positioned they are against other managed SPs that support the multicloud needs of clients. Finally, this document provides IDC's essential guidance to assist managed service providers in making the optimal set of investments to ensure competitive advantage."Industry benchmarks on how clients are using managed multicloud services can provide a gauge by which managed SPs, that compete or want to compete in this market, can adjust their business models to ensure success," says David Tapper, program vice president, Outsourcing and Managed Cloud Services at IDC. "Critical areas of investment for managed SPs to help optimize market opportunities for managed multicloud services include positioning as general contractor, developing road map of automation, branding as managing complexity but delivering simplicity, optimizing investments with cloud service providers, and enabling continuous innovation with control."

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