How MDR Providers Can Delight Their Customers
This IDC Market Perspective focuses on Expel and BlackBerry-Cylance as two MDR vendor examples to illustrate how they seek to delight their customers by their differentiated capabilities and approaches, which often go beyond the technology. MDR has developed as a recognized service in a relatively short span of time. Walking around this year's RSA Conference exhibition hall, one started to wonder "who isn't offering MDR?""While the marketing messages may sound similar among MDR vendors, the actual customer experience reflects vividly about the MDR vendor's culture, quality of staff, and broad capabilities like automation, engineering, and integrations," says Cathy Huang, research director, Worldwide Security Services at IDC.
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Vendor Examples
- Expel and Its Key Differentiators
- BlackBerry and Its Key Differentiators
- Advice for the Service Provider
- Learn More
- Related Research
- Synopsis
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