Leadership for Security in IT Service Management and IT Asset Management

Leadership for Security in IT Service Management and IT Asset Management

This IDC Perspective presents IT service management (ITSM) and IT asset management (ITAM) suggestions intended to help improve ITSM and ITAM support of cybersecurity while effectively managing changes, incidents, and problems that can affect technology — and therefore business continuity. In an era where digital tools are increasingly integral to operations, organizations also face heightened security risks, which means that they can benefit from alignment between IT and security teams. Despite differing points of view, both teams work toward managing and mitigating risks associated with cybersecurity, operational disruptions, and compliance. This document describes how IT service management and asset management practices can help bolster security and ensure business continuity."In a digital world, robust IT service management and IT asset management practices that also address cybersecurity risks can help organizations improve overall resilience and responsiveness," said Snow Tempest, research manager, IT Service Management at IDC.