Using Knowledge Management to Create a Borderless and Reimagined Workspace

Using Knowledge Management to Create a Borderless and Reimagined Workspace

This IDC Perspective describes knowledge management and lays out the importance of implementing it within the enterprise. A knowledge management system is a digital workspace that creates access to organizational resources to support collaboration and learning. IDC considers knowledge management a part of overall work transformation strategies, essential to the modern workspace. A relatively new idea, knowledge management systems are evolving and expanding in how we can use them to solve practical business problems."Hybrid-flexible models have replaced a lot of in-person work," says Amy Machado, research manager, Enterprise Content and Knowledge Management Strategies, IDC. "And people are working in many solutions, messaging platforms, and even with the emerging generative AI tools. Knowledge management is a digital workspace that helps connect people and technology so they can connect, share, and collaborate for better business outcomes."

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