Five Key Unified Communications and Collaboration Trends for 2023
This IDC Perspective provides insight for technology buyers into five key areas that we feel will impact the worldwide unified communications and collaboration (UC&C) market in 2023 and beyond."Although expectations are that organizations will face economic headwinds in 2023, areas such as mobile UC, AI, and ML technology developed for UC and contact center solutions and the utilization of software development tools such as CPaaS for customized UC&C integrations and verticalization are ripe for increased investment this year," said Rich Costello, senior research analyst, Unified Communications and Collaboration at IDC.
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