Key Technologies Supporting Changes in Stores to Support Evolving Customer Expectations in Asia/Pacific
This IDC Perspective aims to identify the essential technologies that enable stores to keep up with evolving customer expectations. It showcases examples, advantages, and challenges related to the implementation of these technologies. The objective is to provide retailers with information that allows them to take informed decisions that will improve business operations, increase customer satisfaction, and maintain competitiveness."Understanding the customer's need and implementing technologies to ensure that customer expectations are met are important for retailers in Asia/Pacific. Besides omni-channel retail, retailers must invest in technologies that help improve the store experience, such as mobile apps, AI, ML, augmented reality (AR), Internet of Things (IoT), and advanced point-of-sale POS systems," says Ayush Narain, Retail Analyst, IDC Retail Insights, IDC Asia/Pacific.
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- Key Technologies Enabling Changes in Stores
- Mobile Technology for In-Store Experiences
- AI and ML for Personalization
- Augmented Reality and Virtual Reality for Immersive Experiences
- Internet of Things for Seamless Shopping Experiences
- Point-Of-Sale Systems for Efficient Checkout and Inventory Management
- Case Studies of Stores Leveraging Key Technologies
- Raymond Made to Measure (India)
- Decathlon Self-Checkout (India)
- Crown Coffee (Singapore)
- Pick & GO (Singapore)
- The Benefits and Challenges of Implementing Key In-Store Technologies
- Benefits
- Challenges
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
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