How Key Manufacturing Trends are Shaping Digital Commerce and CX Priorities in 2024 and Beyond
This IDC Perspective analyzes how key transformative trends in manufacturing are shaping digital commerce and customer experience (CX) priorities. "In a rapidly changing market driven by technological advancements and evolving customer expectations, manufacturers face increasing pressure to prioritize digital commerce and initiatives," said Mark Casidsid, senior research analyst, IDC Manufacturing Insights.
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- GenAI-Enabled Customer Engagement
- Customer-First Paradigm and Hyper-Personalization
- The Sustainability Imperative
- Workforce Enablement
- Business Model Innovation
- Advice for the Technology Buyer
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- Related Research
- Synopsis
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