Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work

Japan Unified Communications and Collaborative Workspace Shares, 2021: From Hybrid Work to Omni-Work

This IDC study provides an analysis of the Japan unified communications (UC) and collaborative workspace market share based on vendor revenue performance in 2021. IDC classifies the market into four major solution segments — the IP telephony market, IP conference system market, IP contact center (IPCC) system market, and the collaborative workspace market — to analyze and forecast the market."For future growth, IT suppliers entering the Japan UC and collaborative workspace market need to support the transition from hybrid work to omni-work, enhancements in three areas for building an omni-work environment (application of digital workspace in white space, support for advanced use of digital workspace, and improved employee experience [EX] and use of digital workspace to create a sense of belonging), and reexamine integrated environments and added value in voice communications," says Saki Ota, senior market analyst, Software and Security, IDC Japan.

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