Japan System and Service Management Software Forecast, 2024–2028
This research report summarizes the qualitative and quantitative analysis of the domestic system/service management software market based on information collected by mid-May 2024. This research report covers three functional market segments as defined by IDC's software market definition (IDC's Worldwide Software Taxonomy, 2024 [IDC #US52000924, April 2024]): ITOM, ITACM, and ITSM software markets.Shinichi Kimura, research manager, Software and Services, IDC Japan, says, "The advancement of digital business is expanding the role of IT operations teams. IT operations teams are now required to move beyond operational management of traditional IT environments to ensuring the reliability and security of systems from a business perspective and maintaining and improving the customer experience (CX) of digital solutions from the user's perspective. It is becoming important for IT suppliers to enhance their consulting capabilities to support the transformation of their customers' IT operations in order to support IT operations optimized for modernized IT environments, such as cloud services, container virtualization, and infrastructure for AI workloads."This is the English translation of the Japanese document IDC #JPJ50709124.
Please Note: Extended description available upon request.
IDC Market Forecast Figure
EXECUTIVE SUMMARY
ADVICE FOR TECHNOLOGY SUPPLIERS
MARKET FORECAST
Japan System and Service Management Software Market Forecast
IT Operations Management Software Market
IT Automation and Configuration Management Software Market
IT Service Management Software Market
Japan System and Service Management Cloud Services Market Forecast
Market changes
Drivers and Inhibitors
Drivers
Accelerating IT Infrastructure Modernization
Advances in Automation of IT Operations Using AI
Inhibitors
Shortage of IT Operations Management Personnel/Skills
The Impact of Open-Source Software on Commercial Revenues
Significant Market Developments
The Growth of Observability Solutions and OpenTelemetry
The Growing Implementation of AI Assistants/AI Agents in IT Operations
The Role of System/Service Management Software Is Expanding Beyond Traditional IT Operations
Changes from Prior Forecast
Market Definition
Market Definition in This Report
System/Service Management Software
IT Operations Management Software
IT Automation and Configuration Management Software
Workload Management Software
Datacenter System and Application Control Software
IT Service Management Software
Research Methodology
Related Research
Research Assistance
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