Intelligent Retail Decision Making at NRF 2023
This IDC Perspective covers the direction of intelligent retail at NRF 2023: Retail's Big Show has been a staple fixture in the retail market every year. In the past few years, artificial intelligence (AI) has become a noticeable feature at the show. The focus on AI has shifted, but why? And more importantly, why now? AI is known for driving optimization, efficiency, and better decision making. IDC Research VP Ananda Chakravarty says "AI's role in retail is changing; it is becoming an essential part of the retail technology scene. The direction of NRF Big Show 2023 confirms the mainstreaming of intelligent retail using practical AI/ML technology."
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- NRF Mirrors Retail Business Trends
- The COVID-19 Pandemic Came with a Wham!
- AI Is Not Standalone But Part of an Ecosystem
- Embedding AI Within In-Store Applications
- Intelligent Analytics for Planning and In Store
- Customer Care AI Is Becoming Invisible
- Customer Care Is Becoming Smarter
- Planning AI Is Becoming Mainstream
- Data Personalization Is Becoming Smarter
- Data Monetization AI Is Becoming Mainstream Through Retail Media Adoption
- The Direction of AI
- Benefits of AI
- Prioritization
- Automation
- Interaction
- Scale
- AI Reinforces Retail Trends Observed at the NRF Big Show
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
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