Intelligent Document Processing: Using AI to Reimagine the Document and Improve Content Accessibility and Usage

Intelligent Document Processing: Using AI to Reimagine the Document and Improve Content Accessibility and Usage

This IDC Perspective describes intelligent document processing (IDP) and lays out the importance of implementing IDP within the enterprise. IDP uses traditional capture and AI technologies to extract, analyze, validate, and make qualitative and quantitative document information more available, regardless of the format. IDP has a direct impact on employee operations and productivity. It also has a direct impact on gathering and automating business intelligence and analytics."Intelligent document processing is the perfect example of using AI to optimize content workflow so companies can make better business decisions based on data and intelligence," says Amy Machado, research manager, Enterprise Content and Knowledge Strategies at IDC. "IDP uses capture and AI technology to improve the employee process, extract actionable data from unstructured content, while helping companies imagine next-generation experiences for their customers." "Intelligent document process remains a strong area of ecosystem investment, innovation, and value creation for customer organizations," says Matt Arcaro, research director, Computer Vision AI Tools and Technologies at IDC. "Documents are increasingly seen as a critical part of an organization's business fabric, and elevating their integration, usage, and value must be a strategic priority."

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