2025 Infrastructure Software Trends: AI Capabilities Forcing Changes and Opportunities

This IDC Market Perspective highlights the infrastructure software trends of 2025. The 2025 infrastructure software landscape is set to be significantly influenced by advancements in AI capabilities, particularly in the realms of enterprise system management, AIOps, and observability. Key trends include the evolution of AI observability, the expansion of AIOps beyond noise reduction, the emergence of systems of agents, and the strategic importance of establishing trust with customers. Vendors are encouraged to focus on short-term, project-focused wins, consider their role within larger systems, and invest in sales teams capable of engaging with new AI-focused buyers.“AI capabilities are revolutionizing infrastructure software, driving changes and creating new opportunities. As AI observability and AIOps evolve, technology leaders must adapt to a multi-agent ecosystem, leveraging data for enhanced customer experiences and business transformations. The future of IT operations lies in strategic partnerships and innovative AI-driven solutions.” — Stephen Elliot, global vice president, I&O, Cloud Operations, and DevOps, IDC