IDC PlanScape: Omni-Channel Order Fulfillment to Transform the Customer Experience
This IDC PlanScape focuses on the technology that can enable effective and efficient omni-channel fulfillment to deliver on customer promises while maintaining retailer profitability. "Most retailers still face hurdles in progressing to the latter stages of omni-channel maturity," said Jordan K. Speer, research director, Worldwide Retail Product Sourcing, Fulfillment, and Sustainability Strategies at IDC. "To offer a fully integrated shopping experience across the customer journey, retailers should seek out order management, inventory management, and fulfillment optimization software that is built to handle the complex challenges of today's business models and that can scale to adapt to those of the future."
Please Note: Extended description available upon request.
- IDC PlanScape Figure
- Executive Summary
- Why Is Omni-Channel Order Fulfillment Important?
- What Is Omni-Channel Order Fulfillment?
- Who Are the Key Stakeholders?
- How Can My Organization Take Advantage of Omni-Channel Order Fulfillment?
- The Importance of Inventory Visibility and Allocation
- Advice for Technology Buyers
- Conclusion
- Related Research
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook