IDC PlanScape: Generative AI in State and Local Governments — A Definitive Guide
This IDC PlanScape discusses the importance and implications of generative AI (GenAI) for state and local governments, highlighting how GenAI can streamline governmental functions, enhance decision-making, and improve service delivery. The research also delves into the automation of information processing and analysis, the enhancement of creativity in the workforce, and the importance of data management and security in GenAI implementation. It further outlines the key stakeholders involved in GenAI deployment and provides advice for technology buyers."The emergence of generative AI is a seminal moment for state and local governments, capturing the attention, imagination, and concern of technology and business leaders across the world. While we are in the early days of implementation, state and local governments should familiarize themselves with GenAI offerings and capabilities immediately," said Alison Brooks, research vice president, Worldwide Public Safety.
Please Note: Extended description available upon request.
IDC PlanScape Figure
Executive Summary
Why Is Generative AI Important to State and Local Government?
The Automation of Information Processing and Analysis
Creativity: Rejuvenating the Workforce
What Is Generative AI?
GenAI: Prediction as a Service
GenAI Did Not Appear Overnight
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Generative AI in State and Local Governments?
Foundational Activities
Core Generative AI Technologies
The GenAI Model Landscape by Vendor and Model Category
Security and Privacy Concerns
Infrastructure and Platforms
AI-Ready Digital Infrastructure Platforms
Software Platform Implications
GenAI-Infused Applications
Defining and Prioritizing the Use Cases
Defining a Trust and Oversight Program
Understand GenAI's Known Challenges to Mitigate Implementation Risks