IDC PlanScape: Communication Service Provider Digital Transformation to Meet Customers' Future of Connectedness Needs
This IDC study provides guidance to both communication service providers and vendors when it comes to understanding and planning for the digital transformation of communication service providers."Communication service providers are under pressure to transform themselves to remain relevant to their business end users. No part of the comms SP's organization will be untouched by the transformation, making the creation and execution of the transformation strategy of utmost importance to both the service providers and their vendor partners," said Daryl Schoolar, program vice president, Worldwide Telecommunications Insights, IDC.
Please Note: Extended description available upon request.
- IDC PlanScape Figure
- Executive Summary
- Why Is Communication Service Provider Digital Transformation Important?
- What Is Communication Service Provider Digital Transformation?
- Who Are the Key Stakeholders?
- How Can My Organization Take Advantage of Communication Service Provider Digital Transformation?
- Increased Ability to Offer Differentiated Services
- Reduce Customer Churn
- Lower Operational Costs
- Create New Classes of Services
- Advice for Technology Buyers
- Develop Overall Transformation and Performance Measurement Goals
- Do Not Overlook the Importance of the Systems Integrator Role
- Look for References or Guidance from Industry Peers
- Related Research
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