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IDC PlanScape: The Collections Function in a Digital-First World

Publisher IDC
Published Aug 31, 2023
Length 6 Pages
SKU # IDC18161574

Description

IDC PlanScape: The Collections Function in a Digital-First World


The collection function is an often-forgotten candidate for making better use of modern digital tools such as data and predictive and behavioral analytics. These digital tools will enable old-fashioned segmentation techniques to be revamped into a more personalized approach, while enabling a better customer experience and improved retention rates. Crucially, their deployment will also lead to a decrease in redefaults and help lenders meet regulatory requirements for a more inclusive collections policy. — Research Director George Briford, Financial Services Insights, IDC

Please Note: Extended description available upon request.

Table of Contents

6 Pages
IDC PlanScape Figure
Executive Summary
Why is The Collections Function Important?
What is The Collections Function?
Who are the Key Stakeholders?
How Can Organizations OPTIMIZE THEIR Collections Functions FOR a Digital-First World?
Advice for Technology Buyers
Related Research

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