IDC PlanScape: Centers of Excellence
This IDC PlanScape looks at the potential benefit of a COE, the elements needed for success, how to measure return on investment (ROI), steps needed to obtain support and buy-in throughout the organization, and the cultural realities that will likely make or break any effort. "Regardless of organization size, success with a COE requires a collaborative culture, flexible work ethic, and shared vision. That means the CIO must be a true change leader," says David Weldon, adjunct research advisor for IT Executive Programs (IEP) at IDC. "Do it right, and the organization should see improved business process and productivity. The effort can help better engage customers, drive business growth and revenue generation, and increase competitive advantage."
Please Note: Extended description available upon request.
- IDC PlanScape Figure
- Executive Summary
- Why Is a Center of Excellence Important?
- What Is a Center of Excellence?
- Who Are the Key Stakeholders?
- How Can My Organization Take Advantage of a Center of Excellence?
- Advice for Technology Buyers
- Related Research
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