IDC PlanScape: AI-Infused Enterprise Applications ROI

This IDC PlanScape provides a methodology for assessing the benefits and derived value expected and achieved with AI-infused enterprise applications. As organizations embrace AI-infused capabilities in their enterprise applications, their differentiating value must be captured. The value can come in various forms, including in business process improvements, fewer clicks or greater time savings, and in the new, replaced, or removed key performance indicators (KPIs).According to Mickey North Rizza, group vice president, Enterprise Software at IDC, “AI-infused applications bring the promise of more automation, autonomous processes, and the ability to leverage more technology than ever before. But AI’s real benefits are in the streamlined or autonomous workflows; less task, screen, and click time; and in reducing KPIs within the context of the everyday job as well as the overall metrics that run the business.”