IDC Perspective: Internal Transformation at Auckland Council — An RPA Case Study Featuring UiPath

IDC Perspective: Internal Transformation at Auckland Council — An RPA Case Study Featuring UiPath

This IDC Perspective is a case study on Auckland Council's robotic process automation (RPA) implementation for a Leisure Membership Management System. It details the main problem statement and its high urgency to mitigate severe consequences. The study provides further details on the council's effort to find the optimal solution, the initial stages prior to development, and challenges throughout the entire journey. It summarizes the benefits obtained with references to the top 5 automation priorities as defined by respondents in an IDC survey, as well as any unmet expectations. Most importantly, it outlines essential advice for RPA teams worldwide, at varying stages of maturity. "The Auckland Council case study is unique in the sense that from the very beginning, development was done completely in-house, with UiPath providing the necessary support and guidance. The transformational effect achieved by the council serves as a great template for the effective use of automation technologies in the delivery of public services," says Linus Lai, vice president, IDC Asia/Pacific Software and Services Research.

Please Note: Extended description available upon request.