This IDC PeerScape presents best practices for effectively incorporating GenAI into ITOps, the importance of advanced data preparation, choosing the right use cases, and the need for continued human connection.“Generative AI has the potential to exponentially improve the entire ITOps workflow and reduce operational expenses, but it’s not a panacea,” says Karen D. Schwartz, adjunct research advisor for IDC’s IT Executive Programs (IEP). “Doing it right requires properly setting the stage, thinking critically, and putting the right guardrails in place.”
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Align Objectives to Organizational Goals and Establish Metrics for Success
- Challenge
- Examples
- Avnet
- PepsiCo
- Regeneron Pharmaceuticals
- Guidance
- Practice 2: Establish a Solid Data Governance Framework and Take the Time to Fully Prepare Your Data, No Matter How Long It Takes
- Challenge
- Examples
- PepsiCo
- London Stock Exchange Group
- Regeneron Pharmaceuticals
- Guidance
- Practice 3: Start with a Few Low-Risk, High-Impact Use Cases with Clear Business Relevance and Measure Results Along the Way
- Challenge
- Examples
- London Stock Exchange Group
- Avnet
- PepsiCo
- Regeneron
- Guidance
- Practice 4: Retrain ITOps Staff to Manage and Maintain GenAI-Based Processes
- Challenge
- Examples
- PepsiCo
- London Stock Exchange Group
- Regeneron
- Guidance
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- Related Research
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