IDC PeerScape: Practices to Improve Sales Efficiency and Enhance Customer Experience in the Aerospace Industry
This IDC PeerScape outlines three practices to enhance sales efficiency and improve the customer experience in the aerospace industry:Leverage industry-specific marketplaces to enhance transparency, sales efficiency and CXUse extended reality (XR) technologies to make product configuration more responsive and engagingUtilize self-service platforms to automate tasks and provide up to date and relevant product information"The aerospace sector is characterized by a high degree of regulation, product complexity, and emphasis on long-term business relationships. Driving sales efficiency and enhancing customer experience through digital technology will be a key differentiator for manufacturers globally," said Mark Casidsid, senior research analyst, IDC Manufacturing Insights.
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Leverage Industry-Specific Marketplaces to Enhance Transparency, Sales Efficiency, and Customer Experience
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- Practice 2: Use XR Technologies to Make Product Configuration More Efficient, Responsive, and Engaging
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- Practice 3: Use Intuitive Self-Service Platforms to Automate Tasks and Provide Up-to-Date and Relevant Product Information
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- Related Research
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