This IDC PeerScape presents best practices for a new or replacement IT service management software installation, from goal setting to implementation to data management to staff guidance.“In a time of product discontinuations and new available features, organizations have the opportunity to plan updates to their service management as they move to a new solution,” says Snow Tempest, research manager for IT service management at IDC. “A thoughtful approach can enable a smooth transition and set the groundwork for future enhancements.”
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Define What You Want to Accomplish
Challenge
Examples
Guidance
Practice 2: Identify a Trusted Vendor, Then Adapt to Its Best Practices
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Examples
Guidance
Practice 3: Develop Long-Term Data Quality Practices to Enable Your Goals
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Examples
Guidance
Practice 4: Help Your Staff Adjust to Change
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Guidance
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