IDC PeerScape: Practices for Executing a Center of Excellence Strategy
This IDC PeerScape looks at the best practices for executing on a successful center of excellence (COE) strategy and advises on how to overcome the top challenges around COEs."There are a number of challenges to executing on a successful COE strategy. These include the need to always be innovative, developing common metrics and KPIs, building collaborative culture, providing needed training, and aligning the COE mission with other business units. Organizations should be able to meet these challenges if a center of excellence is to have desired results," says David Weldon, adjunct research advisor for IDC's IT Executive Programs (IEP).
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Communicate That the COE Sparks Innovation by Welcoming and Acting on Organizational Input
- Challenge
- Examples
- Webster Bank
- BSHG
- Hitachi Energy
- Guidance
- Practice 2: Measure Success by the Long-Term Accomplishments of Delighting Customers and Fostering Growth
- Challenge
- Examples
- Webster Bank
- Cuyahoga Community College
- BSHG
- Guidance
- Practice 3: Draw COE Members from Units Throughout the Organization to Encourage Sharing Tasks and Ideas
- Challenge
- Examples
- Webster Bank
- Hitachi Energy
- Cuyahoga Community College
- Guidance
- Practice 4: Ensure That COE Members Understand Their Role as Advocates for Change and Can Influence Others
- Challenge
- Examples
- Webster Bank
- BSHG
- Hitachi Energy
- Guidance
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook