IDC PeerScape: Practices to Augment and Support Frontline Workers in the Future of Work
The IDC PeerScape highlights best practices that support and augment frontline workers across Europe. It emphasizes the importance of providing appropriate digital devices, leveraging automation, and using technologies that enhance worker capabilities, ensure safety, and provide access to training. These practices aim to bridge the gap between frontline workers and the digital resources of their organizations."Frontline workers are often left behind in the workspace. Over the years, they have seen minor augmentation from technologies, resulting in a divide in the ways that desk-based workers and workers in the field, in the shop floor, or on the move — such as drivers — work. Today, empowering frontline workers with digital tools is not just an upgrade; it revolutionizes how they connect, work, and thrive," said Erica Spinoni, senior research analyst for European Future of Work and Digital Business.
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Ensure Frontline Worker Connectedness with Organization's Asset and Resources
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- Example
- Guidance
- Practice 2: Reduce Health and Safety Hazards with Automation and Machinery Central Control Rooms
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- Example
- Guidance
- Practice 3: Augment Frontline Worker Physical Capabilities to Reduce Injuries in Carrying Weights
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- Example
- Guidance
- Practice 4: Ensure Real-Time Learning on the Job and Assistance with Smart Glasses
- Challenge
- Example
- Guidance
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