IDC PeerScape: Lessons Learned from Implementing Cloud-Based Content Services Technologies and Content-Centric Workflows in the Future of Work
This IDC PeerScape presents three challenges along with the lessons learned by organizations that have adopted cloud-based content services technologies and/or content-centric workflows. Following these best practices has allowed the organizations featured in this document to digitally enable their workforce, improve customer and employee experiences, improve efficiencies and, in some cases, completely revolutionize the way that they do business."Secure, agile access to all services around the content life cycle is crucial for hybrid work models we see today. Organizations also need to provide employees with comparable experiences, automate repetitive tasks, and effectively communicate and train them to leverage these new technologies fully," says Steve Charbonnier, research manager for IDC's Enterprise Content and Knowledge Management Strategies program.
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Understand Users' Roles and Needs and Find Solutions That Provide Opportunities to Improve EX
- Challenge
- Examples
- County Government
- Insurance Firm
- Guidance
- Practice 2: Select Workflows That Have Significant Bottlenecks, Have High Security Risk, or Need to Improve CX
- Challenge
- Examples
- Property Management Company
- Fitness Club
- Guidance
- Practice 3: Create Organizational Plan for Digital Transformation, Gain Leadership Buy-In, and Provide Users with Education and Tools
- Challenge
- Examples
- Production Company
- County Government
- Guidance
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