IDC PeerScape: Frontline, Field, and Operations Technology Practices for Future IT
This IDC PeerScape describes the frontline, field, and operations technology practices for future IT. "The leaders featured in this document have developed unique frontline cyberphysical systems, which create for them a clear digital advantage in the marketplace," says Robert Multhaup, adjunct research advisor with IDC's IT Executive Programs (IEP).
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Expand Customer Outreach with Massive CPS Scaling Capabilities
- Challenge
- Example
- University of Miami Health System
- Guidance
- Practice 2: Enable CPS Orchestration and Optimization with a New Enterprise Architecture
- Challenge
- Example
- Georgia-Pacific LLC
- Guidance
- Practice 3: Enrich Customer Channels by Investing in the Customer's Well-Being Through CPS
- Challenge
- Example
- CareSource
- Guidance
- Practice 4: Enhance Frontline Decision Making and Knowledge Capture with CPS Data and AI
- Challenge
- Example
- Georgia-Pacific
- Guidance
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