IDC PeerScape: Cybersecurity Practices to Balance User Experience and Risk
This IDC PeerScape, which summarizes the key strategies adopted by three CISOs at major enterprises, provides guidance on striking the right balance between cybersecurity on the one hand and user experience on the other hand."Technological mitigations, such as fine-tuning MFA software, can help alleviate some of the friction that cybersecurity controls introduce to the user experience," says Christopher Tozzi, adjunct research advisor with IDC's IT Executive Programs (IEP). "Ultimately, however, balancing security with user satisfaction requires broader initiatives that help instill a sense of involvement among users in cybersecurity processes, as well as awareness of why security requirements exist and which benefits they offer."
Please Note: Extended description available upon request.
- IDC PeerScape Figure
- Executive Summary
- Peer Insights
- Practice 1: Invest in Information Campaigns That Highlight How Security Helps the Company as Well as Its Users
- Challenge
- Examples
- Food Distributor
- Payroll Processor
- Direct Sales Retailer
- Guidance
- Practice 2: Where Feasible, Give Users Choices and Options Surrounding Security Tools and Processes
- Challenge
- Examples
- Food Distributor
- Payroll Processor
- Direct Sales Retailer
- Guidance
- Practice 3: Collect Direct User Feedback and Monitor Behavior to Gain Insight into How Security Impacts Users
- Challenge
- Examples
- Food Distributor
- Payroll Processor
- Direct Sales Retailer
- Guidance
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