IDC PeerScape: Best Practices for Scaling Automation with a Center of Excellence

IDC PeerScape: Best Practices for Scaling Automation with a Center of Excellence

This IDC PeerScape explores the best practices that large organizations in Europe are following to build scalable and agile COEs that support automation. The document identifies three best practices that organizations can use to either set up a COE or introduce changes that support scalable automation.The best practices presented are interconnected and supplement each other. For example, a COE operational strategy cannot be executed if it is not strategically aligned with the business. At the same time, such a strategy should be flexible and follow its own development model."Scalable automation must be flexible and backed by strong governance structures and expert knowledge. In the next cycle of automation fueled by AI adoption, organizations should accumulate expertise within the COE but not limit its operational use. With flexible approaches, the COE could engage more employees in automation while governing automation processes and scaling digital initiatives." — Elena Semenovskaia, research director, IDC

Please Note: Extended description available upon request.