This IDC study describes the organizational characteristics at five levels of flexible work maturity, from a completely ad hoc approach with limited thought and planning related to flexible models to one in which a flexible work strategy is woven into the organization's culture at every level. It is intended to help organizations evaluate current work transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of work transformation initiatives include executives, IT leadership, line-of-business managers, employees, partners, and suppliers."Organizations continue to evolve their flexible work models across a wide range of policies from fully remote to fully onsite. The critical element to driving competitive business outcomes will be less where employees work and more on how organizations use automation to evolve employee engagement and business practices." — Amy Loomis, research vice president, IDC's Future of Work practice"Flexibility is not just a perk; it's a strategic advantage that fuels innovation, collaboration, and success in the digital era. The future of work will remain flexible, offering the freedom to design a work-life integration that suits the needs of both individuals and organizations." — Anu Mehta, senior research analyst, IDC's Future of Work practice
Please Note: Extended description available upon request.
IDC MaturityScape Figure
Executive Summary
Elements of the Flexible Work Maturity Framework
Stages of the Flexible Work Maturity Framework
Ad Hoc
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Business Outcome
Opportunistic
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Repeatable
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Managed
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Optimized
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Business Outcome
Dimensions of the Flexible Work Maturity Framework