IDC MaturityScape Benchmark: Flexible Work in the United States, 2024
This IDC study describes the organizational characteristics at five levels of flexible work maturity, from a completely ad hoc approach with limited thought and planning related to flexible models to one in which a flexible work strategy is woven into the organization’s culture at every level. It intends to help organizations evaluate current work transformation initiatives and identify the steps they need to take to advance to the next stage of maturity. Key stakeholders of work transformation initiatives include executives, IT leadership, line-of-business managers, employees, and partners. “Flexible work models require organizations to change the way that they manage work and worker experience. They must evaluate the policies, procedures, and technologies that impact the workplace to provide the greatest employee experience and business value. In the right roles and with the right people, flexible work does offer tremendous productivity improvement,” said Anu Mehta, senior research analyst, Future of Work at IDC.
Please Note: Extended description available upon request.
IDC MaturityScape Benchmark Figure
Executive Summary
Analysis of Flexible Work Maturity Benchmark Data
Stages of the Flexible Work Maturity Framework
Ad Hoc — Traditionalism
Opportunistic — Mold Breaking
Repeatable — Inspired Investigation
Managed — Building for the Future
Optimized — Intelligent Experience Parity
Dimensions of the Flexible Work Maturity Framework
Survey Findings: Maturity Distribution Across Dimensions
Evaluating Flexible Work Maturity: Survivors and Thrivers
Survey Findings: Comparison of Survivors and Thrivers