Google Cloud: Delivering Ongoing Customer Value with a Deliberate Customer Success Strategy
This IDC Market Note offers a perspective from the future of customer experience (CX) standpoint on updates from the Google Cloud analyst roundtable held on May 5, 2022. During the roundtable, Google Cloud's leadership team shared updates about how they're continuing to build maturity in their customer success strategy by outlining priorities across products, delivery and customer success, support, and their partner ecosystem. These updates align with IDC's perspective on the future of customer experience and signal Google Cloud's commitment to delivering value and achieving business outcomes for its customers.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- IDC's Point of View
- Helping Enterprises Capture Value from Their Transformation
- Frictionless Whole Journey Experiences at Scale
- Context-Aware Customer Engagement
- Customer Satisfaction
- Conclusion
- Learn More
- Related Research
- Synopsis
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook