Genesys Xperience 2024: Highlights and Insights
This IDC Market Note analyzes the announcements at Genesys Xperience 2024. The Genesys Xperience 2024 conference, held May 13-15, 2024, in Denver, Colorado, showcased Genesys' continued evolution and expansion. The event, which highlighted Genesys' continued expansion beyond the contact center to become more of a true experience orchestration company, included a number of product and partnership announcements such as cloud AI innovations, cloud journey orchestration and management, and significant partnerships. This document reviews the announcements and the implications.
Please Note: Extended description available upon request.
- Executive Snapshot
- In This Market Note
- Key Announcements
- IDC's Point of View
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- Related Research
- Synopsis
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