The financial services industry in Türkiye stands out as one of the most technologically advanced and progressive sectors in the country. Since the introduction of internet banking in 1997, the sector has built a robust legacy of technology-driven business transformation. This paper explores Garanti BBVA’s journey toward becoming a data- and AI-driven organization, showcasing how it is fueling digital business innovation."Since introducing internet banking in 1997, Türkiye's financial sector has embraced technological transformation. Garanti BBVA stands as a testament to this progress, given its evolution into a data- and AI-driven organization. Its journey exemplifies how innovation fuels digital growth, setting a standard for a forward-thinking, technology-enabled industry poised for the future." Melih Murat, Associate Research Director, Artificial Intelligence, IDC Middle East, Türkiye, and Africa.
Executive Snapshot
Situation Overview
Understanding Garanti BBVA’s Data and AI Journey
From a Data-Driven to an AI-Powered Organization
Garanti BBVA’s Approach to AI
Role of Policymakers and National Initiatives in Supporting the Banking Sector’s Data and AI Journey
Advice for the Technology Buyer
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