Analysis of Finance Global Business Service Organizations
This IDC Market Perspective examines global organizations that use the global business services (GBS) model, specifically looking at the adoption of GBS by industry, the type and number of functions supported, years in establishment, and service provider use case of GBS transformation in finance."GBS can continue to drive value for global organizations with improved customer centricity and positive customer experiences and by building and fostering innovation of new solutions and capabilities across the enterprise," says Ali Close, manager of IDC's Business Process Services/Outsourcing Services Research Program.
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Industry Dynamics
- State of Finance Global Business Services
- Functions Performed in GBS Organizations
- Finance Transformation Initiatives for GBS
- Finance GBS Transformation Use Cases
- IBM Sets Up Managed GBS Services for Indian Oil Corporation Limited
- Infosys Creates an Enterprise GBS Solution for Leading European Electronics Retailer
- IDc's point of view
- The Future of GBS and Value Drivers for Determining Success
- Learn More
- Related Research
- Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook