Exploring the Versatility of CPaaS: Use Cases Across Vertical Industries
Communications platform as a service (CPaaS) market continues to evolve and is set to go from strength to strength in 2023 and beyond. With constantly evolving demands of the enterprise and consumers, it is important for CPaaS vendors to relentlessly innovate and offer best-in-class, future-proof communication that offers all possible communication channels and features. "Customer experience is the core of any business. Organizations that do not invest in scalable and omni-channel communications will struggle to provide the requisite customer experience and will also find it hard to remain competitive." says Nishant Bansal, senior research manager, IDC Asia/Pacific Telecom Insights
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- CPaaS Use Cases
- Besides Use Cases That Cut Across Verticals, CPaaS also Accelerates Vertical Specific Use Cases
- Healthcare
- Retail
- Banking, Financial Services, and Insurance
- Role of Telcos in Driving CPaaS Adoption
- IDC's Point of View
- Essential Guidance for Tech Marketers
- Essential Guidance for Tech Sales
- Learn More
- Related Research
- Synopsis
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