European Unified-Communications-as-a-Service Forecast, 2022–2027
This IDC Market Forecast analyzes the European UCaaS market over the 2022–2027 forecast period."Voice is an integral part of the communications and collaboration stack, and combined UCaaS and CCaaS solutions will become more common as connecting the front and back offices on the same platform creates greater benefits for users," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Suggest Hybrid Deployments for On-Premises Customers
- Enhance Your Offerings With Customer Life-Cycle Management
- Enable AI-Based Features in Communications Channels
- Prioritize Enhanced Security in Your UCaaS Platform
- Offer Combined UCaaS and CCaaS solutions
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Voice Remains an Important Part of the Modern Communications and Collaboration Stack
- Combined UCaaS and CCaaS Offerings
- Inhibitors
- Businesses Opting for Alternative Communications
- Unclear Migration Paths
- Significant Market Developments
- UCaaS Pricing has Come Under Pressure, Leading to a Drop in ARPU
- UCaaS and CCaaS Have Been Converging to Connect the Front and Back Offices
- Cost Efficiency for IT-Related Workflows is the Key Factor for UCaaS Migration
- Voice Usage is Becoming More Specialized
- Growing Reliance on Channel Partners for Market Reach
- Changes From Prior Forecast
- Market Definition
- Managed/Hosted Voice/UCaaS
- Hosted Voice/Public Cloud UCaaS
- Managed Voice/Private Cloud UCaaS
- Methodology
- Related Research
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