European Unified Communications and Collaboration Market Share, 2022: Vendors Shaping 2022
The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."Cloud-based UC&C adoption is continuing at a fast pace, but to keep this adoption growing, providers need to ensure their offerings are secure and seamlessly integrate with other apps and solutions (such as UCaaS and CCaaS). They need to offer hybrid deployments for businesses hesitant to make the leap to cloud," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Suggest Hybrid Deployments for Complicated Migrations
- Prioritize Customer Life-Cycle Management
- Offer Connections Between the Front and Back Offices (UCaaS + CCaaS)
- Expand Your Reach to Include Frontline Workers
- Enhance Cloud Security Features to Drive Adoption
- Market Share
- Who Shaped the Year
- Microsoft
- Cisco
- Zoom
- ALE
- Avaya
- Market Context
- Significant Market Developments
- Businesses Still Face Challenges in Implementing Hybrid Work
- UCaaS is Critical for Business Operations for Hybrid Work
- Enterprise Videoconferencing is Growing, With a Focus on Meeting Equity
- On-Prem Equipment is set to Decline Despite Some Revenue Increases
- Methodology
- Quantitative Data
- Market Definition
- IP PBX Systems
- IP PBX Systems (On-Premises)
- IP Phones
- UC Systems (On-Premises)
- Managed/Hosted Voice/UCaaS
- Hosted Voice/Public Cloud UCaaS
- Managed Voice/Private Cloud UCaaS
- UC Collaboration
- Enterprise Videoconferencing Systems
- Related Research
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook