European Enterprise Voice Platforms and Services Forecast, 2024–2028

European Enterprise Voice Platforms and Services Forecast, 2024–2028

This IDC Market Forecast discusses the European fixed business voice services market for the 2023–2028 period. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and unified communications and collaboration (UC&C) forecasts were used to develop market sizes for spending. The report also includes recommendations for providers."The transition from TDM to IP voice is inevitable, and businesses on legacy voice must adapt or risk being left without functioning communications. The best migration paths are to IP voice, especially hosted voice solutions, due to their flexibility, scalability, cost savings, and ease of integration with other technologies such as collaborative applications." — Senior Research Analyst Graham Fruin, IDC European Unified Communications & Collaboration.