European Enterprise Voice Platforms and Services Forecast, 2022-2027
The integration and capabilities of UCaaS, in addition to the quality of the service, means voice will remain an important part of the modern communications stack. Voice is becoming more specialized, and businesses will look for the best performance, said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Ensure Clear and Detailed Migration Paths for On-Prem-Based Businesses, and Raise Awareness of PSTN Switch-Offs
- Become More Than Just a Voice or Service Provider
- Use AI to Improve Voice Quality and Reliability as well as Create Actionable Analytics
- Offer Combined UCaaS and CCaaS Services
- Explore/Expand Relationships With Channel Partners in Europe for UCaaS Offerings
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Enhancements, Quality, and Reliability of Fixed Voice Services Over Alternatives
- Voice is Becoming More Specialized, and This Will Increase Hosted Voice Adoption
- Combined UCaaS and CCaaS Offerings are Opening up new Revenue Streams
- Inhibitors
- SIP Trunking has had Increased Competition for Pricing, Leading to Lower ARPU
- Businesses Opting to Replace Traditional Voice With Collaboration/Mobile Alternatives
- Significant Market Developments
- TDM Voice has had Significant Decommissioning as we Head Toward a Complete Shutdown of Lines
- SIP Trunking Services has Reduced ARPU due to Competitive Pricing
- Hosted Voice Solutions Have Also Come Under Pricing Pressure
- Changes from Prior Forecast
- Market Definition
- Traditional Fixed Voice
- Connection View
- IP Voice
- Connection View
- Methodology
- Related Research
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