European Enterprise Voice Platforms and Services, 2021–2025
This IDC Market Forecast discusses the European fixed business voice services market for 2020 to 2025. It examines the transition from TDM to IP voice services and from on-premises voice platforms to hosted services. IDC data products, such as the Worldwide Semiannual Telecom Services Tracker and UC&C forecasts, were used to develop market sizes for revenue and licenses/extensions. This report also includes recommendations for providers."With the need for constant communications, voice services remain integral in enabling businesses to function as the pandemic continues. Hosted voice services can be easily integrated with collaboration tools, as well as with options such as bring your own carrier. Such benefits enable businesses to make quick decisions to migrate to cloud, while maintaining a voice service they know and trust," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Ensure Flexibility for Hosted Voice Migration Paths
- Offer Voice Solutions as Part of a Wider Technology Package
- Strengthen Partnerships Within the Ecosystem
- Improve Security Features on Cloud-Hosted Voice
- Market Forecast
- MARKET Context
- Drivers and Inhibitors
- Drivers
- Accelerated Migration to Cloud Benefits Hosted Voice
- BYOC Helps Maintain Long-Term Contracts
- Inhibitors
- Decreases in Office Desk Phones Are Accelerating Market Decline
- Migration from PSTN Is Ramping Up in Key Countries
- Significant Market Developments
- Accelerated Move to Cloud and Hosted Voice
- Growth of BYOC Initiatives
- The Continued Decline of TDM
- Changes from Prior Forecast
- Market Definition
- Call Control: An Overview
- Public Network–Based Call Control
- Premises-Based Call Control
- Hosted Call Control
- Connection View
- TDM Voice Services
- IP Voice Services
- mETHODOLOGY
- Related Research
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