European Communications-Platform-as-a-Service Forecast, 2024–2028
This IDC Market Forecast assesses the European CPaaS market from 2023 to 2028 and provides insight into the underlying forces impacting the market over the forecast period."The CPaaS market will remain dynamic in the foreseeable future. Despite challenging times in the market in recent years, IDC expects the CPaaS market will continue to record healthy growth over the forecast period, driven by advanced new solutions (e.g., those based on generative AI [GenAI]) and new opportunities in the wider network API ecosystem.— Senior Research Manager Melissa Holtz-Fremeijer, Infrastructure and Communications, IDC Europe
IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Accelerated DX and CX Resiliency
(Generative) AI and Automation
Adoption of Network APIs
Inhibitors
Impact of Socio-Economic and Political Volatility
Significant Market Developments
Highlights from IDC's European End User Survey
Supply-Side Market Trends
Changes from Prior Forecast
Market Definition
Methodology
Related Research
Research Assistance
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