European Collaborative Applications Market Shares, 2023: Vendors that Shaped 2023
In 2023, collaborative applications saw a significant shift from being a solution that facilitates communication and collaboration to a platform that can drive employee experience, with vendors significantly invested in AI to accomplish the goal, said Graham Fruin, senior research analyst, European Unified Communications and Collaboration, IDC
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Prioritize Ethical, Secure, and Actionable AI Implementations
- Explore Partnerships for European Expansion
- Improve Integrations with Mobile Apps for Modern Working
- Give More Focus to Frontline Workers
- Make Training and Adoption a Core Part of Solutions
- Market Share
- Who Shaped the Year
- Microsoft Comes Under Pressure But Dominates the Market
- Google Is Gaining Market Share
- Zoom Is Evolving Beyond Videoconferencing Solutions
- Cisco Is Taking a Holistic Approach to Collaboration
- Market Context
- Significant Market Developments
- From Communications and Collaboration to Work Engagement Solutions
- AI-Infused Collaboration Platforms Are Empowering Workers and Driving Productivity
- UC Is Becoming a Holistic Solution
- Mobile Penetration Is Growing Within the Workforce
- Methodology
- Market Definition
- Collaboration Applications
- Conferencing and Virtual Events Applications
- Email Applications
- Enterprise Community Applications
- Team-Collaborative Applications
- Related Research
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