European Collaborative Applications Market Shares, 2022: Microsoft Dominates But Google Is Gaining Traction
The IDC Market Share examines the collaboration applications market, with breakdowns that comprise the category. The study outlines major market trends and provides recommendations for market players."While collaboration applications have made impressive strides in adding new features and capabilities, enterprises must consider the human element of collaboration since human emotions form the very crux of the process. Collaboration applications need to incorporate/integrate more closely with employee experience and engagement platforms that can help to drive employee morale and create closer connection/deeper bonds with colleagues. This can help to overcome the sense of isolation and disengagement from remote working," said Oru Mohiuddin, senior research manager, European Unified Communications and Collaboration, IDC
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IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Incorporate Training and Adoption as Part of the Solution
Incorporate Change Management as Part of the Rollout of New Tools/Solutions
Market Share
Who Shaped the Year
Microsoft Dominates the Collaboration Space in Europe
Market Context
Significant Market Developments
Businesses Still Face Challenges in Implementing Hybrid Work
Community Needs Reinforcement in Collaboration
Inclusivity Is Important for Collaboration
Canvas Represents the Next Phase in the Evolution of Collaboration Applications
Recent Innovations have Focused on AI and Analytics
Collaborative Applications Is Partially Replacing Voice