End-User Computing Strategies in an AI-Driven Market

This IDC Market Note proposes that the vendors of enterprise client computing systems, which span the gambit of end-user computing solutions from automation to observability and virtualization, will face new and distinct challenges in each of the three stages of agentic transformation. These stages will coexist in time and will be layered into the existing digital workspace, further complicating the already complex hybrid computing environment. This document discusses those challenges and suggests questions that will help illustrate ways of dealing with these developments.“The excitement of agentic AI will eventually fade into the long, hard work of creating fit-for-use and fit-for-purpose digital workspaces,” said Shannon Kalvar, research director, IT Service Management and Client Virtualization at IDC. “As prototypes give way to new architectures, end-user computing vendors will have to move quickly to provide human-usable solutions that maintain security and integrity no matter what happens next.”