The Cost of Downtime in Datacenter Environments: Key Drivers and How Support Providers Can Help
This IDC Perspective discusses the enterprises' need to keep downtime out of a mission-critical environment. Complex mission-critical applications and IT environments as a whole need to be supported differently than they have in the past."Mission-critical workloads may reside on infrastructure that runs many different workloads from test/development to mission critical," says Rob Brothers, vice president of IDC's Datacenter and Support Services. "Advanced support services from vendors play a critical role in keeping these systems up and running properly, so evaluating which support services is right for your enterprise needs should be of utmost importance."
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- Current State of Downtime in the Enterprise
- Can Support Help Reduce Downtime?
- Best Practices in Reducing Downtime
- Advice for the Technology Buyer
- Actions to Consider
- Cost of Providing Support Internally Versus Externally
- Skills Required to Support the Systems
- Degree of Customization of the Environment
- IT Resources
- Key Considerations When Looking at External Providers
- Learn More
- Related Research
- Synopsis
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