Changing Roles in IT Service Management and Operations: In 2023, Who Is IT and What Services Are They Managing?
This IDC Market Perspective explores trends in workers' backgrounds and expectations, as well as where artificial intelligence (AI) can fill certain roles. Technology is integrated into business more than ever, creating a need for support and service for information technology. However, new workers performing technology services and operations functions may identify with roles other than "IT.""There is a great need for managing technology services. Tech leaders and technology vendors can adjust their products to the types of workers available to best support digital business operations," said Snow Tempest, research manager for IT Service Management at IDC.
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Introduction
- Industry Dynamics
- The Work of IT Still Needed, But New Workers May Not Always Identify as IT
- Roles in Development and Modern Ops
- High Need for Project Managers and Business-Savvy Techies
- Bots
- Advice for the Technology Leader
- Advice for the Technology Supplier
- IDC's Point of View
- Learn More
- Related Research
- Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook