Case Study: Problem Management Practice Improvements
This IDC Perspective delves into enhancing problem management practices through strategic improvements in people, processes, and technology, aiming to boost technology performance and customer experience. It offers actionable recommendations such as upgrading processes, investing in technology, and fostering a culture of proactive observability and continuous improvement, underpinned by the establishment of clear service-level agreements and clear definitions of the problem management practice."Transforming problem management with strategic practices enhances both technology performance and end-user experience," said Snow Tempest, research manager for IT Service Management at IDC.
Please Note: Extended description available upon request.
- Executive Snapshot
- Situation Overview
- Overview
- Best Practices
- Advice for the Technology Buyer
- Learn More
- Related Research
- Synopsis
Research Assistance
Download our eBook: How to Succeed Using Market Research
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook