CRM market research reports by IDC

• Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View

  Mar 09, 2022  |  Published by: IDC  |  USD 4,500

  Employee Empowerment in the Hybrid Workplace: A European Future-of-Work View This IDC Perspective presents how to empower employees holistically, with business engagement, tech experience, and a high-performing culture, and by unleashing the best in each individual."As we move into fully hybrid or r ... Read More

• Concentrix Enhances CX Technology Portfolio with Acquisition of PK

  Mar 02, 2022  |  Published by: IDC  |  USD 1,500

  Concentrix Enhances CX Technology Portfolio with Acquisition of PK This IDC Market Note discusses Concentrix's acquisition of PK including an overview of new and complementary offerings, expertise, and talent and IDC's view on the impact on current market dynamics. Please Note: Extended description ... Read More

• How Does Organizational CX Strategy Impact Success in CX Transformation?

  Feb 24, 2022  |  Published by: IDC  |  USD 4,500

  How Does Organizational CX Strategy Impact Success in CX Transformation? This IDC Perspective analyzes how organizations' strategy for customer experience and the execution approach present themselves as determinants of success in meeting customer experience goals for enterprises. This analysis is ... Read More

• Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update

  Feb 01, 2022  |  Published by: IDC  |  USD 4,500

  Worldwide Customer Communications Management Software Forecast, 2022–2025: 1H21 Update This IDC study provides the market size of the worldwide customer communications management market in calendar year 2020, with guidance from the first half of 2021, and a five-year forecast through 2025 by geograp ... Read More

• Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update

  Jan 27, 2022  |  Published by: IDC  |  USD 4,500

  Worldwide Customer Communications Management Software Market Shares, 2020: 1H21 Update This IDC study contains estimated vendor shares for the customer communications management market for 2020."The COVID-19 pandemic had a severe impact to IT spending in 2020 and traditional document generation heav ... Read More

• IBM Expands Honda Motor's Europe Deal to Integrate Finance and Procurement Operations

  Jan 10, 2022  |  Published by: IDC  |  USD 1,500

  IBM Expands Honda Motor's Europe Deal to Integrate Finance and Procurement Operations This IDC Market Note highlights IBM's expanded deal announcement with Honda Motor Europe, which includes the integration of finance and procurement towers. Please Note: Extended description available upon request. ... Read More

• Worldwide Consumer Digital Life Protection Forecast Update, 2021-2025: 2021 Poised for Record Growth

  Jan 03, 2022  |  Published by: IDC  |  USD 4,500

  Worldwide Consumer Digital Life Protection Forecast Update, 2021-2025: 2021 Poised for Record Growth This IDC study presents a five-year forecast for the worldwide consumer digital life protection market for 2021–2025."The pandemic altered the digital and online lifestyles for many households," stat ... Read More

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